Chatbot software is a computer program with a conversational interface that allows it to hold conversations with human users via textual (and auditory in some advanced cases) methods.

Typically, these programs can be set up as widgets on websites, messaging platforms, social media sites, and mobile apps.

Based on their complexity, chatbot software can be basic tools that offer responses based on pre-built scripts or more advanced solutions such as virtual assistants that perform transactions on the behalf of human users.

The global Chatbot Software market size is projected to grow from US$ 1182.7 million in 2023 to US$ 2122.6 million in 2030; it is expected to grow at a CAGR of 8.7% from 2024 to 2030.

Some of the future market trends of Chatbot Software are:

• Increasing adoption of chatbots in various industries, such as retail, healthcare, banking, education, and travel, to enhance customer service, sales, marketing, and operations.
• Growing integration of chatbots with voice assistants, such as Alexa, Siri, and Google Assistant, to enable voice-based interaction and provide a more natural and convenient user experience.
• Developing more advanced and sophisticated chatbots that can understand complex and open-ended queries, handle multiple intents, and generate engaging and creative content.
• Expanding the use of chatbots for social good, such as providing mental health support, raising awareness, and promoting social causes.

Segmentation by type

• Cloud-based
• On-premises

Segmentation by application

• Large Enterprises
• SMEs

Market by region

• Americas
• APAC
• Europe
• Middle East & Africa

Company coverage

• Pipedrive
• ExecVision
• Brazen
• Drift
• Rocket.Chat
• SnapEngage
• Comm100 Live Chat
• LiveHelpNow
• Freshchat
• Customerly
• True Lark
• INSIDE
• Conversational Cloud
• Quiq Messaging
• Kommunicate
• Chatbot
• Formilla.com
• Smith.ai
• Leadoo
• Boost.AI

Key Questions Addressed in this Report